Terms of Service

The rules for using Helix AI. Accepted in the app at sign-in.

Effective 26 July 2026. These Terms of Service govern your use of Helix AI. You must read and accept them, together with our Privacy Policy, to use the app.

Acceptable use, what is not allowed

You may not use Helix AI to create, request or promote any of the following. Doing so leads to flags, account pauses and, for repeated or serious cases, termination:

• Pornographic or sexually explicit content, or any sexual content involving minors.
• Encouraging, glorifying or seeking instructions for suicide or self-harm.
• Violence, cruelty or harm toward people or animals, or instructions for weapons.
• Hate, harassment or discrimination against any person or group.
• Making, buying or selling illegal drugs, or other clearly illegal activity.
• Attempts to make the AI ignore or bypass these rules.
• Images of a real, identifiable person that are sexual, intimate, or that place them in a false, criminal or defamatory situation, and any attempt to remove or alter clothing in a photo of a person.
• Images of anyone who is, or appears to be, under 18 in a sexual or suggestive context. This is never permitted and is reported where the law requires it.
• Realistic identity documents, certificates, bank instruments or currency, and fabricated “evidence” such as fake news, notices or chat screenshots.

Safety enforcement

How flagged content is recorded is described in our Privacy Policy. If you believe a flag was a mistake, appeal it in Settings → Support and our team will review it, unfair flags are removed.

When a message, reply or character violates our content policy it is flagged on your account. Repeated violations can pause your account temporarily or lead to permanent account termination, even on an active subscription or with unused credits, without refund.

AI characters are not people

Helix personalities (Maya, Kai, Sam and the rest, and any character you create) are AI characters: fictional, computer-generated personas. They are not human, they have no feelings or professional qualifications, and what they say can be wrong. Nothing an AI character says is medical, legal, financial or other professional advice. If you are struggling or in crisis, please contact local emergency services or a helpline, an AI chat app is not the right place for that help.

Characters you create

• Custom characters are written by you and must follow the same content policy, the name and the persona are both automatically reviewed before every save.
• A rejected character tells you why; a violation counts as a flag on your account.
• Each character purchase lasts 90 days and is renewable. It includes a budget of edits (shown behind ⓘ in the character list); a save that changes anything, name, persona, voice or avatar, counts as one edit, even if the save gets rejected. Saving without changes uses none.
• When a purchase ends the character locks until renewed; its data is not deleted.

AI images

• Creating and editing AI images requires the Pro or Max plan. Pictures you already made stay available to view, save and delete if your plan later changes.
• Pictures you create are generated by AI. Every one carries an invisible SynthID watermark and provenance metadata identifying it as AI-made; you may not remove or obscure them, or present an AI image as a real photograph.
• Every image request is screened before it is generated and the finished picture is screened again. A refused request is not charged, and it is recorded as a flag on your account under the safety rules above.
• You are responsible for what you ask for and for how you use the result, including any likeness, trademark or copyright it may touch. Do not create images of real people without their consent.
• To edit a photo you must have the right to use it. Do not upload photos of other people without their permission, and never a photo of a child.
• An image is charged as one flat credit amount, the same whether it is new or an edit. If generation fails or the picture is refused by our safety checks, the credits are returned automatically.

Subscriptions & credits

• Plans and credits are described in the app (Settings → Subscription) and in the FAQ. Paid plans, top-ups and character purchases are billed through Google Play.
• The on-device model and all AI characters are free for everyone, with no plan needed. Credits meter cloud usage only. Monthly credits refresh with your plan; top-up credits last 90 days.
• Helix Basic includes the Helix Lite and Standard cloud models; the Helix Ultra model and AI Image both need the Pro or Max plan. Yearly billing costs less than paying monthly.
• While a plan is active you can upgrade any time; a lower plan is already included in what you have. For more usage, buy a credit top-up. When a plan ends you can pick any plan.
• Account termination for policy violations can occur even with an active subscription or unused credits, without refund.

About AI-generated content

Helix replies are generated by AI and can be inaccurate, incomplete or inappropriate despite our safety filters. Always verify important information independently and use your own judgement before acting on anything the AI says.

Disclaimer & limitation of liability

Helix AI is provided “as is” and “as available”, without warranties of any kind, express or implied. AI output is automatically generated and does not represent our views.

To the maximum extent permitted by law, we accept no liability for any loss or damage arising from conversations with AI characters or reliance on AI-generated content, including indirect, incidental or consequential damages, service interruptions, or loss of data. You use Helix AI at your own responsibility.

Service availability

Chatting with the on-device model (Qwen) works without an internet connection, only cloud models, web search, photos and live voice talk require one. We may pause the service briefly for maintenance; the app will tell you when that happens. Accounts that violate these Terms may be paused or terminated as described above.

Age requirement

Helix AI is intended for users aged 13 and above.

Changes & contact

We may update these Terms as the app evolves; when they change meaningfully you will be asked to read and accept them again. Questions or appeals: Settings → Support, or helix.ailab@gmail.com.